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In accordance with the terms of our User Agreement, for all deposits into your Gemini account, we will not be responsible for the delayed delivery or non-delivery from an external party of any digital asset or fiat currency, as applicable. If you wish to stop receiving emails like this, please sign in to Gemini and update your Notification Settings. Gemini Moonbase, LLC (NMLS #2403509) 360 NW 27th Street, Suite 08-111, Miami, FL 33127. If you experience any issues or have a complaint regarding your transaction, please contact Gemini Moonbase customer service or toll-free at 866-240-5113 where Gemini Moonbase support agents are available 24 hours a day, 7 days a week. Customers can also contact us by writing to us at 600 Third Avenue, 2nd Floor, New York, NY, 10016. Always be on the lookout for and aware of fraud and potential scams. If you are aware of fraud or suspect fraud, you may contact us at the number above. For more information on how to protect yourself from fraud and scams, visit our help center. Illinois users: You are entitled to a refund of the money to be sent, if Gemini Moonbase, LLC either does not send the money or does not give instructions committing an equivalent amount of money to fund the transaction designated by you within ten days of the date of the funding of the transaction AND you have not already received the benefit of such payment. If you want a refund of money not yet sent or have a complaint, you may contact the Gemini Moonbase, LLC helpline toll free at 866-240-5113, or by mail at: 600 Third Avenue, 2nd Floor, New York, NY 10016. Texas users: If you have a complaint, first contact the consumer assistance division of Gemini Moonbase at 866-240-5113. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), Home | Texas Department of Banking. Copyright 2025 Gemini Space Station, LLC and its affiliates. All rights reserved.